Privacy Policy
Last Updated: July 2026 • Version 2.4
1. Overview & Commitment
FortuneWin ("Company", "We", "Us", or "Our") is committed to protecting your personal privacy. This Privacy Policy details how we collect, use, store, and safeguard your information when you access our website, participate in promotional giveaways, purchasing digital entry passes, or interacting with our services.
⚠️ Platform Nature & Sweepstakes Disclaimer
FortuneWin is a promotional reward, sweepstakes, and digital giveaway platform. FortuneWin is NOT a gambling, betting, wagering, or casino gaming operator. Participation involves purchasing promotional event tickets for reward drawings.
2. Information We Collect
We collect information that you provide directly to us during checkout or registration, including:
- Personal Identity: Full Name, Email Address, Telephone Number, and Nationality.
- Fulfillment Details: Shipping Street Address, Postal Code, and Country for physical reward delivery and travel verification.
- Transaction Records: Payment gateway order IDs, ticket numbers, and transaction status (processed via secure encrypted gateways). We do not store raw credit card numbers on our servers.
🚫 Non-Refundable Payment Policy
STRICT NON-REFUNDABLE CLAUSE: All entry fees and payments made on FortuneWin (including $25 USD promotional ticket passes) are 100% NON-REFUNDABLE under all conditions and circumstances once payment processing is completed and a digital ticket number has been generated.
3. How We Use Your Information
We process your information for legitimate operational purposes:
- Generating and delivering official digital ticket badges (.PNG format).
- Sending instant email transaction confirmations and official ticket receipts.
- Verifying winner identity and coordinating travel or physical prize fulfillment.
- Preventing fraud, duplicate entries, or unauthorized automated activity.
4. Data Security & Encryption
We implement industry-standard 256-bit SSL encryption and secure cloud infrastructure. All payment processing is handled by PCI-DSS compliant payment gateways.
5. Age & Eligibility Requirements (18+)
Our services, website, and promotional draws are strictly intended for individuals who are 18 years of age or older (or the legal age of majority in your jurisdiction). We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a registered account belongs to a minor, the account and associated participation tickets will be promptly terminated.
6. Contact Us
If you have questions regarding this Privacy Policy, please contact our Data Protection Officer at support@fortune24.com.